Collections Specialist

Position Summary

The Collections Specialist position is focused on researching, identifying, and resolving issues relating to customers’ past due balances. Specialist will perform all activities necessary to collect outstanding receivables in a timely manner within assigned portfolio.

The Collections Specialist will be responsible for ensuring that all collection activities are performed in a professional manner with a customer service focus. Candidate must be detailed oriented, have excellent problem-solving skills and the ability to work in a remote team environment.  This position is cross-functional with the Cash Application Department and will require moderate analytical & financial skills, and excellent verbal and written communication skills. Oxford uses HighRadius Collections and Cash application software for worklist and automated dunnings. This role is responsible for working accounts that are not paying timely and/or being proactive in identifying and solving problems that result in payment delays.

What We Offer

Responsibilities

• Review assigned Worklist in High Radius to follow-up by Phone or Email for collection of overdue accounts
• Use the High Radius system to track emails, notes, and tasks.
• Handle accounts with special care that require unique invoicing requirements.
• Perform courtesy calls on large invoices just coming due and or new accounts for verification that all is in order to pay
• Supports and adheres to established accounts receivable collection & escalation processes
• Strong attention to detail and the ability to reconcile complex customer accounts
• Supports Cash Applications when assistance may be needed
• Provides client support and relationship building with all internal and external customers
• Communicates effectively across all levels of the organization
• Other duties as needed assigned by Manager

Additional Responsibilities

Skills

• Intermediate knowledge of MS Excel and Word required
• Previous experience with PeopleSoft is a plus
• Ability to maintain regular attendance and work all hours necessary or required

Education

Experience

• Associates degree preferred or equivalent work experience
• 3-5 years of B2B collections experience desired

Competencies

Supervision