Travel Coordinator

Position Summary

The Travel Coordinator supports the business objectives for the organization by coordinating travel arrangements for consultants working on remote assignments as well as assisting corporate employees with approvals & questions. 

What We Offer

Responsibilities

• Make professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations
• Follow company procedures, account guidelines and customer service standards in all areas of travel coordination
• Work as a team member and assist others as needed in completing all functions related to servicing the client and the consultant
• Maintain favorable working relationships with consultants, all other company employees and vendor partners
• Provide solutions to travel related problems clients may have
• Learn new software and maintain good computer skills
• Work well under pressure to resolve unexpected and unanticipated problems
• Show flexibility to perform unscheduled assignments
• Maintain good attendance
• Other duties as assigned

Additional Responsibilities

• Maintain favorable working relationships with consultants and all other company employees
• Provide solutions to travel related problems clients may have
• Promptly notify manager of all matters of significance
• Learn new software and maintain excellent computer skills
• Work well under pressure to resolve unexpected and unanticipated problems
• Show flexibility to perform unscheduled assignments
• Maintain excellent attendance
• Other duties as assigned

Skills

• Strong ability to interface with all levels of the organization
• Excellent verbal and written communications skills is a must
• Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
• Ability to multitask in a fast-paced environment
• Must be self-motivated, have good organizational skills and excellent customer service skills
• Solid analytical and problem-solving skills

Education

Experience

• Bachelor’s degree and 3-5 years corporate travel or travel agency experience with GDS knowledge and Concur website (a plus)
• Previous experience in customer service roles
• Strong ability to interface with all levels of the organization
• Excellent verbal and written communications skills is a must
• Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
• Ability to multitask in a fast-paced environment
• Must be self-motivated, have good organizational skills and excellent customer service skills
• Solid analytical and problem-solving skills
• Proven knowledge of MS Office products

Competencies

Supervision

Supervision Exercised: none

Supervision Received: Manager, Travel