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Account Manager

Date: Oct 8, 2020

Location: Madison, WI, US, 53711

Company: Oxford Global Resources

Position Summary

The Account Manager is responsible for supporting the organization’s business objectives by building and maintaining long term business relationships by phone with client managers. This individual should effectively and consistently communicate with client managers over the phone and identify and generate consultant assignment opportunities from a database of client managers.

Responsibilities
  • Identify Client Managers through telephone cold calling, researching, print material
  • Call potential and existing hiring managers within client companies
  • Network with existing managers to identify new managers within client companies
  • Sell the benefits of utilizing Oxford’s services and differentiate Oxford from competition
  • Position Oxford as a total technical solution provider
  • Through monthly calls, develop long term business relationships
  • Ensure the quality of the database information through follow-up calls and correspondence
  • Gather organizational information such as consultant usage trends, prior consultant bill rates, high demand skills, upcoming projects
  • Educate and exchange market data with client managers
  • Generate consultant assignment opportunities with new and existing client managers
  • Assist client managers in defining their consultant needs
  • Work with the client manager and clearly define the skills required on a consultant assignment
  • Determine the consultant’s project assignment start and end dates
  • Establish contract and credit terms with the hiring manager
  • Resolve all issues pertaining to a consultant’s employment in a timely fashion
  • Regularly audit usage to ensure you are working with managers who are buying
  • Other duties as assigned
Additional Responsibilities
Skills
  • MUST be comfortable making outbound sales calls in a call center environment, 100+ per day
  • Excellent verbal and written communications skills is a must
  • Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
  • Ability to multitask in a fast paced, competitive environment.
  • Solid analytical and problem solving skills
  • Proven knowledge of MS Office products
Education
Bachelor's Level Degree
Experience

Prior experience identifying and generating sales opportunities is preferred

Competencies
Field Customer Service
Team Work
Performance Drive and Execution
Competitive Awareness
Process Acumen
Communication
Supervision

 

Supervision Exercised: none
Supervision Received: Director, Business Development    

Oxford is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


Nearest Major Market: Madison

Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Customer Service