Collections Specialist

Date: Nov 26, 2022

Location: beverly, MA, US, 01915

Company: Oxford Global Resources

Position Summary

The Collections Specialist position is focused on researching, identifying, and resolving
issues relating to customers past due balances. Specialist will perform all activities necessary to collect outstanding receivables in a timely manner within assigned portfolio.

The Collections Specialist will be responsible for ensuring that all collection activities are performed in a professional manner with a customer service focus. Candidate must be detailed oriented, have excellent problem-solving skills and the ability to work in a remote team environment.  This position is cross-functional with the Cash Application Department and will require moderate analytical & financial skills, and excellent verbal and written communication skills.

Responsibilities

  • Review assigned portfolio of accounts daily to determine which customers must be contacted for collection of overdue accounts.
  • Organize collection work- load according to established parameters captured on daily tickler/to do list.
  • Perform courtesy calls on large invoices just coming due and or new accounts for verification that all is in order to pay.
  • Supports and adheres to established accounts receivable collection & escalation processes.
  • Strong attention to detail and the ability to reconcile complex customer accounts.
  • Supports Cash Applications when assistance may be needed.
  • Provides client support and relationship building with all internal and external customers.
  • Communicates effectively across all levels of the organization.
  • Other duties as needed assigned by Manager.

Additional Responsibilities

Skills

  • Working knowledge of MS Excel, Word and Outlook required
  • Previous experience with PeopleSoft is a plus

Education

Associate College Degree

Experience

  • 3-5 years of B2B collections experience desired.
  • Associates degree preferred or equivalent work experience.

Competencies

Supervision

Oxford is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.


Nearest Major Market: Boston